Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help section built into Click2Connect’s Hosting Control Panel. It features a detailed knowledge base with commonly asked questions and in–depth how–to articles contributed by our trained help desk support team.

  • Top quality support service

  • Instructional Videos

  • For those who’d like to discover how to remedy a regularly encountered problem by watching an educational video, we’ve added a compilation of video tutorials to our Hosting Control Panel. All the videos are very short and simple to understand. They offer step–by–step presentations of various site management tasks.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 customer service with a sixty–minute response guarantee. Our team of capable customer service technicians will be available to you to reply to all the questions that you could possibly have. During off–peak hours, a reply will be offered within just 20 minutes.