Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Every support request you submit to us will be replied to within maximum one hour. In case your support ticket or e–mail requires additional assistance from a system administrator, we will without delay forward it and leave a note to notify you that your issue is being worked on. If you make use of the Administration Services package, any of the server management services included there will be completed at a time of your liking.

  • Top quality support service

  • A Top–Notch Tech Support Service

  • We’ll be at your disposal 24–7 to respond to any queries that you may have related to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance tackling server administration tasks, you can order our Administration Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting services

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel was installed by default for every Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the help articles also video versions that show all the operations that you can perform in a highly illustrative way. You will find the educational articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.