In the event that you've ever had a cloud hosting account before or you've dealt with any other kind of online service, you're probably well aware from your personal experience that for a lot of things it's better to consult with a live person on the phone rather than exchange tickets or e-mail messages. If you want to learn more about a service before you order it or in case something small-scale should be done, for instance, it will be easier and quicker to get it done in real time. If you're able to talk with representatives over the phone, it is also very likely that you are working with a real web hosting provider, not a reseller. The level of support that you'll get by phone varies between different providers - from general matters to experienced technical support. Typically most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated technical issues are managed via electronic mail and / or tickets.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours per day, you'll be able to call us and consult with our customer support agents to get more information about any of the Linux cloud hosting packages that we provide and ensure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we now have phone numbers on as many as 3 different continents so that you'll be able to call the one nearer to you - in the USA, Great Britain or Australia. If you are already an existing customer, you will be able to call us about general and billing matters, and about some technical issues. If the trouble is strictly technical or it needs more time to analyze, you'll have to go through our ticketing system, which will enable both you and our technical support crew to keep track of the information provided by both sides.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours daily as a part of the support services for each semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you may need to open a ticket in case you experience such an issue, but for all of your general, billing or minor tech issues you can always phone us and we'll help you in a timely manner in order to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your internet sites on our high-tech cloud platform or you will be able to get any other general info about our semi-dedicated services. We now have local numbers in the United States, Great Britain and Australia as well as a global number, which means that you will be able to call the one which is nearer to your location.