One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our Linux cloud hosting packages and you’ve got an enquiry or chance upon a certain complication, you can touch base with us 24x7x365 by submitting a helpdesk ticket or by writing an email and we guarantee that you will get a reply in no more than 1 hour. If the issue can be resolved, we will do it before we reply to you, whereas if there’s something that you have to do on your end, we’ll give you all the necessary details – what possible solutions to try, what settings to check, etc. Typically, you’ll get a reply within maximum half an hour, which suggests that waiting for hours or even for more than a day to receive support is something out of the question. Our one-hour response time guarantee is valid for any question that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff members will be at your disposal all the time and they will respond to any ticket that you submit through our web hosting Control Panel within no more than one hour. The response time is guaranteed no matter if you have a generic enquiry about your semi-dedicated server or you face a certain complication and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to help you out, as we are available day and night to tackle any general, technical or billing issue. In case you contact us about anything that is within our capacity, we’ll sort it out before we respond to you, so you won’t have to wait around for hours or even days while the problem persists. In case there’s something that you need to do on your end, we will provide you with the necessary info – what possible solutions to try, what actions to take, etc.