If you have purchased a web hosting package and you have some questions in regards to a particular feature/function, or in case you’ve stumbled upon a certain predicament and you require help, you should be able to get in touch with the respective customer support team. All web hosting providers use a ticketing system regardless of whether they offer other methods of contacting them along with it or not, since the easiest way to solve an issue most often is to open a ticket. This form of communication makes the responses exchanged by both parties simple to track and permits the customer support team representatives to escalate the situation if, for example, a system administrator needs to get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you will need to have at least two separate accounts to get in touch with the technical support staff and to actually manage the hosting space. Incessantly switching between different accounts can sometimes be a headache, not to mention the fact that it takes quite a while for the majority of hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing through your website files or updating different settings. The ticketing system is being monitored 24-7 by our client care staff and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get support. In contrast to some hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for information in regards to any billing or technical issue. Also, you can see a selection of educational articles, which will help you handle the most commonly encountered complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you’d like to touch base with our customer support engineers, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you will need to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket effortlessly and to go through older tickets using a clever search box. Moreover, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you on the basis of the category that you choose for your new ticket. You can carry out all of the above-mentioned procedures without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you come across any issue or have a query, you can contact our technicians and solve the particular problem in less than 1 hour via a single support platform.