Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing through your website files or updating different settings. The ticketing system is being monitored 24-7 by our client care staff and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get support. In contrast to some hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for information in regards to any billing or technical issue. Also, you can see a selection of educational articles, which will help you handle the most commonly encountered complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you’d like to touch base with our customer support engineers, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you will need to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket effortlessly and to go through older tickets using a clever search box. Moreover, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you on the basis of the category that you choose for your new ticket. You can carry out all of the above-mentioned procedures without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you come across any issue or have a query, you can contact our technicians and solve the particular problem in less than 1 hour via a single support platform.