24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance without delay, so our cloud hosting services feature 24/7 technical support and various ways of contact. In case you don't have an account yet, you can call us or take advantage of our live chat and speak with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up ordering a service which you cannot use effectively. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it requires additional investigation. In contrast to the vast majority of providers out there, we respond to all the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive prompt support, especially if your web site is not running efficiently for whatever reason. All of our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, so in case anything comes up, you'll be able to use plenty of ways to let us know - telephone line with a few local numbers around the globe, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and common matters, so in case you don't have an account yet, for instance, you'll be able to find extra details about our solutions, or we will assist you with uncomplicated technical problems. The second two options are for solely technical troubles or everything that's more time-consuming since it's much easier to track the correspondence between you and our technical support team. The guaranteed maximum answer time for them is only an hour, the actual one - 15-20 minutes, so you won't need to wait for a whole day to receive support like you may need to do with other providers.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we provide include 24/7 support through different methods of communication and with a 1-hour max answer time warranty. When you want to find out more about the plans or you have any kind of general or billing questions, you will be able to call one of the local numbers that we have internationally or you could use our live chat support and talk with a live representative. For solely technical matters which need some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to monitor a specific issue. The reply time for them rarely exceeds 30 mins, which means that you can forget all about waiting for a full day in order to receive support. Our support service is available for all of the server-related issues, which includes the pre-installed software. When you need assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we provide with all plans.